We are offering a full time permanent position, working in a flexible environment, built around the diversity of our team and their needs. A competitive salary commensurate with the not for profit sector is offered together with a broad range of wellbeing benefits.

What we are looking for 

An experienced, commercially minded and collaborative marketing leader who is passionate about building meaningful supporter journeys and maximising lifetime value. Reporting into the Senior Loyalty Manager, you will lead a high-performing Retention team to deliver best-in-class donor retention and engagement activities for single giving and regular giving programs. You will use data, insights and sector best practice to grow revenue from existing supporters while delivering exceptional end-to-end supporter experiences.

Your day will include

• Develop and deliver the annual Retention strategy aligned to the broader Loyalty and Individual Giving strategy 
• Lead multi-channel retention campaigns and regular giving journeys (email, SMS, direct mail, telemarketing), including emergency response retention activity 
• Drive a strong test-and-learn culture, leveraging data and analytics to optimise performance, improve supporter journeys and grow lifetime value 
• Oversee the development and optimisation of regular giving products in partnership with Acquisition, ensuring alignment across the supporter lifecycle 
• Manage Retention budgets, forecasting, KPIs and agency partnerships (creative, direct mail, telemarketing and analytics) 
• Lead, coach and develop team members while driving continuous improvement across processes, systems and the adoption of automation and AI-enabled tools to enhance performance and efficiency 

We would like you to have the following skills and experience

• Tertiary qualification in marketing, communications, commerce or business (or equivalent experience). 
• 5+ years’ experience in consumer marketing, with strong expertise in retention, loyalty or lifecycle programs within a complex organisation. 
• Proven experience leading and optimising multi-channel campaigns (email, SMS, direct mail, telemarketing). 
• Strong project management capability, with the ability to prioritise, manage multiple workstreams and deliver against deadlines. 
• Highly developed business acumen and financial literacy, including budget management, forecasting and performance reporting. 
• Strong analytical capability, with experience using data and insights to drive optimisation and revenue growth. 
• Experience leading and developing high-performing teams, fostering accountability, agility and resilience. 
• Excellent stakeholder and agency management skills, with the confidence to influence senior stakeholders and drive outcomes in a cross-functional environment. 

What will it feel like to work at UNICEF Australia

• An environment and culture built on the importance of teamwork, collaboration and shared purpose
• Sector leading salary packaging and a competitive salary commensurate with the NFP sector
• A flexible work environment with balance between home and office work, which puts the wellbeing of our staff at the centre of our decision making
• A positive and values-driven work culture which celebrates our achievements and recognises our teams
• A wellbeing package which includes such things as access to Birthday leave, EAP, nutrition, exercise, financial and legal support
• Commitment to our child-first philosophy with generous paid parental leave and offering 
• The opportunity to support a global impactful cause and make a difference for every child 

How To Apply

To apply for this fantastic opportunity please select "Apply" and submit the following documents in PDF format:
 

• Your Cover Letter, outlining your relevant experience and highlighting a summary of your strengths
• Your CV 

For further information on this position, please be in touch with our People & Culture Team: recruitment@unicef.org.au.

We welcome you to contact us to discuss any requirements that will ensure you can participate fully in our recruitment experience. 
 
Applications for this position close Tuesday 3rd March 2026.
 
All applicants are required to be legally entitled to work in Australia. UNICEF Australia has a zero-tolerance approach to abuse and exploitation and adheres to strict safeguarding principles. All successful candidates will be required to undergo rigorous background checks (including National Criminal History Checks and Working with Children Check) and sign and abide by our Code of Conduct on Child Safeguarding & Protection from Sexual Exploitation and Abuse.

UNICEF Australia is committed to ensure all our People, from any background, feel heard, considered, and able to contribute to their full potential. We are striving to build a truly inclusive workplace, one that our team feel they can bring their best self to work and is reflective of the wider community that we serve.